Account & Billing

  • How do I access my Chozn account?
    Click the login button at the top right of your screen.

  • How do I reset my password?
    Please click “Forgot Your Password” link in the login page. We will send you an email to reset your password.

Warranty

  • How long is your warranty?
    Chozn products are designed and manufactured to be defect-free. We are proud of the experience and craftsmanship that goes into every product we carry.
    We have a 90-day warranty for all products.

    For brands other than “Chozn", manufacturers' warranty should be over one year. Please see the specifications with each product.

  • What is your warranty policy?
    We will repair or replace the product covered by this warranty if it becomes defective, malfunctions or otherwise fails to conform with the warranty under normal use and service during the term of the warranty, without additional charge for labor or materials.

    Repairs may be performed using new or refurbished parts that meet or exceed specifications for new parts. If we replace the product, the replacement may be a reconditioned unit. Chozn will pay the shipping charges involved with defective products to any destination within the USA.

    Please note that this warranty does NOT cover (a) damage, deterioration or malfunction resulting from accident, negligence, misuse, abuse, improper installation or operation or failure to follow instructions for the product; any shipment of the product (claims must be presented to the carrier); repair or attempted repair by anyone other than Chozn or an Chozn-authorized Service Center; (b) any unit which has been altered or on which the serial number has been defaced, modified or removed; (c) normal wear and any periodic maintenance; (d) deterioration due to perspiration, corrosive atmosphere or other external causes such as extremes in temperature or humidity; (e) damages attributable to lightning damage or (f) Any evidence of alteration, erasing or forgery of proof-of-purchase documents will cause the warranty to be void.

Returns & Exchanges

For returns and exchanges, please refer to this page.

Shipping & Delivery

  • Do you guys offer free shipping?
    Chozn offers free ground shipping (2-7 business days) for all orders over $30. To qualify for free shipping, your order merchandise must reach $30 before before any promotions or discounts are applied. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement.

    A $6 standard shipping fee applies to orders under $30.

  • Where do you ship?
    At the moment, we only ship to the 48 contiguous U.S. states. If you’re in Alaska or Hawaii, we want to say that we are trying our best to be shipping there ASAP.

  • When can I expect my order?
    We ship the product within 3 business days of your purchase. Your order can take 2 - 10 days to arrive.

 

Payment

  • What types of payment do you guys accept?
    We currently accept American Express, Discover, MasterCard, Visa, and Paypal.